Telecom Italia Media's system of values hinges on eight cardinal rules providing a constant benchmark for the conduct of all those working in the Group, and creating a sense of belonging to a unique enterprise:
1. Focus on the customer
Considering the client as the main employer and customer satisfaction as the core value. Being ready to listen to both internal and external customers and taking steps to anticipate and respond rapidly to their requirements.
2. Taking responsibility
Rising to the challenge of achieving tangible results and accepting delegation as an opportunity, without referring upwards problems that can be solved within one's own remit.
Assuring the development of innovative solutions and promoting new methods to improve existing processes and systems, in order to reinforce the Company's positioning on the market.
Being proactive by anticipating and influencing events. Seizing and developing opportunities presenting within one's own context, even if initially unpromising, and advancing proposals and initiatives designed to achieve the goals of the Company and the Group.
5. Time management
Considering that time is an important resource and that its optimization impacts on the service delivered and the ability to establish and retain the loyalty of internal and external customers. Meeting needs and problems and dealing with multiple and incomplete inputs, defining timely and practical solutions.
Working together as a team, minimizing conflict and maximizing the effectiveness of the exchange of information and professional contribution in order to achieve a common goal for the Company and the Group.
Ensuring ethically-correct business conduct; maintaining fair and proper internal and external relations to encourage the flow of information.
8. Professional excellence
Developing one's own skills on an ongoing basis taking personal responsibility for one's own professional development and hence contributing to the success of the Company and the Group.